Hi Mike,
Thank you for posting your query on Microsoft Community.
This issue may arise due to driver conflicts. We will assist you to resolve the issue.
I suggest you to download the drivers from the manufacturer’s website. If there no updated drivers available on the computer manufacturer’s website, then download the latest drivers and try installing it in Windows 8 compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows.
Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
Hope the information helps. Let us know if you need further assistance. We will be happy to help.
Thank you.
Hi Mike,
Thank you for posting your query on Microsoft Community.
This issue may arise due to driver conflicts. We will assist you to resolve the issue.
I suggest you to download the drivers from the manufacturer’s website. If there no updated drivers available on the computer manufacturer’s website, then download the latest drivers and try installing it in Windows 8 compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows.
Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
License key download. Hope the information helps. Let us know if you need further assistance. We will be happy to help.
Thank you.