Depending on how you purchased your Adobe Student & Teacher edition product, you may have received a serial number or a redemption code.
You’ll need the serial number to register your product, update your product, upgrade to a Creative Cloud plan, or qualify for certain types of service plans. Use the redemption code—sent in less secure situations—to redeem your product license and get your serial number.
No serial number is needed for subscription or membership products. Simply sign in with your Adobe ID to activate your membership.
If you purchased a stand-alone version of a product—via a card, as a download, or on discs in a box (for example, Acrobat XI, Photoshop Elements, or Lightroom 6)—you will need your serial number to install the app. Enter your serial number when prompted during the installation of your app.
If you registered your product or downloaded it from Adobe.com, finding your serial number is simple. Adobe keeps track of it for you.
To see a list of your registered products and their serial numbers, sign in with your Adobe ID and password.
Note:
Having trouble with your Adobe ID? See Adobe ID, sign-in, and account help.
Click the Planstab, and then click My products in the left pane. A list of your registered products and serial numbers is displayed.
Check the following table to find your serial number.
How did you receive your product? | Find your serial number: |
In a product box. | Printed on the disc or disc sleeve. Note: For Elements products, the serial number is located on the Windows DVD sleeve. |
As a download from Adobe. | In an email from Adobe containing the serial number for the product you purchased. Look for the subject line 'Your Serial Number' or 'Your Serial Numbers.' |
No serial number is needed for membership or subscription products such as Creative Cloud - Student and Teacher plan. Simply sign in with your Adobe ID to activate your membership.
If you purchased a membership from a retailer, however, you may have received a redemption code—for example, beneath the scratch-off foil on the back of a prepaid card. If you have a redemption code, follow the steps below to redeem your code and activate your membership.
Redeem a redemption code to activate your membership.
Go to creative.adobe.com/educard and do one of the following:
Enter the required information regarding your academic status and click Continue.
Enter the 24-digit alphanumeric redemption code and click Activate Membership.
Note:
Redemption codes contain both letters and numbers. The other numeric codes such as the UPC code on your insert, card, or email are not your redemption code.
Read the renewal plan terms and click Accept Terms & Conditions.
If prompted, enter billing information and click Continue.
In the window that appears, click Get Started again.
You now have access to the apps that are included in your membership plan. Click Open the Creative Cloud app to start downloading your software.
If you purchased a stand-alone version of a product (for example, Acrobat XI, Photoshop Elements, or Lightroom 6), you need a serial number to activate your app. In the following table, choose the option that applies to you to find information about your serial number or redemption code.
What do you have? | Submit your product code and proof of eligibility to Adobe: | Find your redemption code or serial number: | Convert your redemption code to a serial number: |
A prepaid card Find your 19-digit numeric product code beneath the scratch-off foil on the back of the card. | Depending on your region, go to one of the following sites to submit your verification request or find out how to do so: North America: www.adobe.com/go/edu-validate Outside North America, one of the following: Europe, Middle East, Africa Germany France Spain Italy Netherlands Czech Republic Poland Asia/Pacific Korea Verification can take 2–30 days. | Once your verification request has been approved: If you’re in North America: You receive an email with a 24-digit alphanumeric redemption code and a link to www.adobe.com/go/getserial to get your serial number. If you’re outside North America: You receive an email with a link back to your customer support case. The case contains your 24-digit alphanumeric redemption code and a link to www.adobe.com/go/getserial to redeem your redemption code. | 1. Go to www.adobe.com/go/getserial and sign in with your Adobe ID and password. If you don’t have an Adobe ID, click Create an Adobe ID and follow the onscreen instructions. 2. Enter the 24-digit alphanumeric redemption code you received in the email and click Redeem. 3. Depending on your product, a serial number appears, a download link appears, or both. 4. Make note of your serial number and click Download to begin installing your product. Make sure you retain the serial number in case you ever need to update your product or receive product support. Consider registering your Adobe product, which securely stores your serial number in your Adobe account. |
A product box Find your 22-digit alphanumeric product code on the disc sleeve, on an insert card, or on the product box. | Follow the instructions on the insert inside your product box. Depending on your region, go to one of the following sites to submit your verification request or find out how to do so: North America: www.adobe.com/go/edu-validate Outside North America, one of the following: Europe, Middle East, Africa Germany France Spain Italy Netherlands Czech Republic Poland Asia/Pacific Korea Verification can take 2–30 days. | Once your verification request has been approved, you receive an email with a 24-digit numeric serial number. Make note of your serial number and enter your serial number when prompted during installation of your product. Make sure that you retain the serial number in case you ever need to update your product or receive product support. Consider registering your Adobe product, which securely stores your serial number in your Adobe account. | Not applicable. |
An email from the reseller Find your 19-digit numeric product code in an email from the reseller from which you purchased your product. | Follow the instructions in the email. Depending on your region, go to one of the following sites to submit your verification request or find out how to do so: North America: www.adobe.com/go/edu-validate Outside North America, one of the following: Europe, Middle East, Africa Germany France Spain Italy Netherlands Czech Republic Poland Asia/Pacific Korea Verification can take 2–30 days. | Once your verification request has been approved, you receive an email with a 24-digit numeric serial number. Make note of your serial number and enter your serial number when prompted during installation of your product. Make sure that you retain the serial number in case you ever need to update your product or receive product support. Consider registering your Adobe product, which securely stores your serial number in your Adobe account. | Not applicable. |
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You can download Lightroom Classic from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions, see Download and install your Creative Cloud apps.
For solutions to a 'failed to install' error, see Error: 'Failed to install' Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.
Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.
You can install Lightroom Classic and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
Still need help? Find more download and install solutions.
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Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.
Follow these Update your credit card and billing information.
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
You can convert your Lightroom Classic trial to a paid Creative Cloud membership.
If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
Still need help? Find more account, billing, and plan answers.
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